Store Policy

TIME TO MAKE YOUR ITEM:

All of my leather cuffs, bangles and hand sculpted pendants are made to order and custom, so depending on the amount of items I have to create, it may take up to 2 weeks for me to get your order made and ready to ship.

Most of the time I will be able to send your item(s) out sooner, but it is important to plan ahead if you are intending to give the cuff as a gift. See below for current production times.

CURRENT PRODUCTION TIME is 5-7 BUSINESS DAYS (M-F) PRIOR to SHIPPING

If you need is sooner you can purchase the Production Rush

CONTACT
E-MAIL: tracy@stringofjewels.com
PHONE: (877) 452-0952
MAIL:
String Of Jewels
P.O. Box 81
Freeland, MD 21053

RETURN POLICIES

Personalized items may NOT be returned or exchanged. They are a final sale.
Unless there is a mistake on my part, All PERSONALIZED items are a final sale and cannot be returned or exchanged. PLEASE MEASURE CAREFULLY, CHECK YOUR TEXT FOR SPELLING and/or GRAMMAR MISTAKES.
Feel free to contact me with any questions regarding to size. If you are ordering rings you may want to get your finger sized by a jeweler, factoring in the width of the ring(s), before purchasing.

PERSONALIZED ITEMS include any piece that is hand stamped or engraved with custom text, dates, images or any alterations made to an existing bracelet, necklace or ring. Any piece where custom text and/or images have been added are considered a final sale item and cannot be returned or exchanged.

CUSTOM ITEMS include any cuff, bracelet or ring (That is NOT personalized / hand stamped) that has been cut and sized for an individual. All my CUSTOM pieces are made to order. I do not keep inventory. If you have purchased a custom cuff, bangle or ring, that has NOT BEEN PERSONALIZED, and would like to RETURN it or EXCHANGE it for a different metal or style there is a 30% restocking fee.

RESIZING FEES:

RINGS:
Gemstone Rings can only be SIZED DOWN a Maximum of 1 ring size.
Due to the risk of damaging the stone with the heat from the soldering process, the the following rings cannot be resized: Sterling Silver Turquoise Rings, Sterling Silver Opal Rings.
Name Rings can be sized DOWN a Maximum of 1- 1.5 ring sizes OR sized UP a Maximum of 1 ring size.
There is a $10.00 resizing fee for one ring or $15.00 for a set of rings.


BANGLES:
Bangles are bracelets that do not have an opening and are worn by sliding the entire bracelet over your hand. They can only be SIZED DOWN.
There is a $10 fee for one bangle or a $20 fee for a set.

All shipping fees are the responsibility of the buyer.

CUFF BRACELETS: Cuff bracelets have the opening for sliding off and on your wrist. Cuff bracelets can only be made smaller if text placement allows. There is a $7.00 fee to resize one cuff or $12.00 fee for a set of cuffs

All shipping fees are the responsibility of the buyer.

RETURN DIRECTIONS:

All other pieces can be exchanged for another selection or a returned for a refund. Refunds will be issued to the credit card or Pay Pal account used for the purchase. Shipping fees and "rush" fees are non-refundable.

The item must be unworn and in its original condition . Repack the gift in its original packaging (if possible) with a copy of the packing slip OR the last 4 digits of the order number and your Name and Address. Then follow these simple steps:

1) Please contact me to let me know you are returning your item. You can e-mail me at tracy@stringofjewels.com or call (877) 452-0952

2) It's always nice to know why an item is being returned. Your feedback is greatly appreciated. It helps me grow as a company and provide better service to my customers. If you have time please just send a note along with the item you are returning to let me know why it is being returned.

3) Returns should be shipped to: String Of Jewels
c/o Tracy Cormell
PO Box 81
Freeland, MD 21053

For your security, please return your gift with an insured courier (e.g. USPS Parcel Post, FedEx, UPS,) and retain your receipt. String Of Jewels is not responsible for items damaged or lost in transit.

If you are returning a gift because it is damaged, defective or not the correct product, please contact me and I will provide a prepaid USPS return label.

Feel free to contact me with any questions.

WHAT HAND STAMPED MEANS:

I personally hand stamp my pieces. Each letter, number and symbol is created using individual letter stamping tools. Variations in spacing and letter/number alignment may occur. These differences should not been seen as defects, but rather adding to the charm and uniqueness of each piece.
Scroll to top