Frequently Asked Questions

What Does Hand Stamping Mean?
I personally hand stamp my pieces. Hand Stamping is different from an engraving process. Each letter, number and symbol is created using individual stamping tools.
Variations in spacing and letter/number alignment may occur. These differences should not been seen as defects, but rather adding to the charm and uniqueness of each piece. These cuffs are handmade and not made with a machine, so no two items will ever look exactly alike.

How Long Does It Take For My Order To Ship?
Production time varies depending on the time of the year and the amount of pieces I have to create. It is generally 5-8 business days (M-F) but it can be as much as 2 weeks prior to shipping. US shipping times vary from 2-5 days. International shipping can take 2-4 weeks.

Can I Rush My Order?
We do offer an add on option to rush your order. The "production rush" must be purchased in addition to your piece. Purchasing this option puts you at the top of our order list and will make sure your custom item is shipped in 1-3 business days.

RUSH ORDER LINK:
Production Rush

Do You Accept Returns On Your Custom And Personalized Items?
Unless there is a mistake on my part, All PERSONALIZED items are a FINAL SALE and cannot be returned or exchanged.
PERSONALIZED Items include any piece that is hand stamped or engraved with custom text, dates, or images or any alterations made to an existing bracelet, necklace or ring.

CUSTOM ITEMS include any cuff, bracelet or ring (That is NOT personalized / hand stamped) that has been cut and sized for an individual. All my CUSTOM pieces are made to order. I do not keep inventory. Returned items will be recycled, but they cannot be resold.
If you have purchased a custom cuff, bangle or ring, that has NOT BEEN PERSONALIZED, and would like to RETURN it or EXCHANGE it for a different metal or style there is a 30% restocking fee . Thank you for understanding.

Do You Offer Discounts?
We do runs sales throughout the year. I also offer steeper discount codes than the sales that show in my shop if you are interested (they are not advertised to the public). You just need to be on my email list and I send them out during special events.
Plus get 15% off your first order!
Click the link below to join!
JOIN the VIP Premiere Club

Do You Sell Wholesale?
Wholesale information can be obtained by emailing be at
tracy@stringofjewels.com
Wholesale Information

Can You Provide A Proof Of What My Custom Piece Will Look Like?
Unfortunately I do not provide proofs prior to the piece being made. Because they are made to order each piece is made on demand. Every letter/numbers/character/image is done individually by hand. Spacing will vary slightly from piece to piece.

Can I Resize My Ring?
Gemstone Rings: Due to the risk of damaging the stone with the heat from the soldering process, rings with gemstones cannot be resized.
Name Rings can be sized DOWN a Maximum of 1- 1.5 ring sizes OR sized UP a Maximum of 1 ring size.
There is a $10.00 resizing fee for one ring or $15.00 for a set of rings.
Wide Band Rings cannot be resized .
CLICK HERE To Resize your Ring

Can I Resize My Copper, Brass or Silver Cuff?
Cuff bracelets have the opening for sliding off and on your wrist. Cuff bracelets can only be made smaller if text placement allows. There is a $5.00 fee to resize one cuff or $10.00 fee for a set of cuffs.
CLICK HERE To Resize your Copper, Silver OR Brass Cuff

Can I Resize My Leather Cuff?
Leather cuffs with snaps can only be sized down. There is a $5.00 fee to resize each leather cuff.
CLICK HERE To Resize your Leather Cuff

Leather cuffs with buckles cannot be resized.

Do You Ship Internationally?
I currently only ship within the US and to Canada.

How Is Your Jewelry Packaged?
My jewelry is packaged in gift box. If your purchase is intended as a gift, please leave me a note in the "Include this message with my gift" box during the checkout process and I will be happy to include a gift card.

What Happens If It Doesn't Fit?
Size or length of jewelry is the buyer's responsibility. Please read the product description for each piece for sizing details. If you have ANY questions about the correct size, please contact me prior to ordering. Most of the time it's as simple as using a measuring tape or piece of string and a ruler. Not all items can be re-sized. If it can be adjusted there is a resizing fee that is different for each product.

If it is a custom piece and you would like to have it re-made,I will provide you a 20% discount off an entirely new piece.

The Black Has Worn Off On My Stamped Lettering. Can I Make It Dark Again?
Absolutely...and it's easy! As these custom pieces are worn, especially if you are active, or if you swim or bathe while wearing them, the black on the lettering may dull or wear off.
Click here for a simple way to refresh your jewelry and make it look like new.

What Is The Best Way To Clean My Jewelry?
Different methods work best depending what it is made from.
Click here for information about each metal type and how to clean it.

Can Sterling Silver Cause My Skin To Turn Black/Green?
Yes. Even solid .925 sterling silver can cause a reaction with your skin. This happens more often with wider band rings and cuffs or when you stack rings/bracelets together, which allows moister to get trapped between the piece and the skin.

Sterling Silver is 92.5% silver, but the other 7.5% is made from copper, which gives the metal its strength.

If your piece is turning your skin green, it is either tarnishing (because moisture is getting trapped between the ring/cuff and the skin. This is most likely the case) or it is happening because your skin is sensitive to copper, which is present in ALL sterling silver in very minute quantities.

The discoloration is not harmful to one's health, and is readily washed off with soap and water. It even happens to me every time I wear wide band rings or when I stack rings together!



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