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Shipping Policy

TIME TO MAKE YOUR ITEM

Our products are thoughtfully handcrafted and made to order. We do not keep inventory; we believe in creating personalized items tailored to your needs.

As each order is meticulously made by hand, please allow 5-8 BUSINESS DAYS for your product to be created and shipped.



SHIPPING POLICY

Shipping Area & Carrier

We currently ship within the United States only.

All orders are shipped via USPS (United States Postal Service). Available shipping options and costs will be displayed during checkout.

Please keep in mind that the shipping method you select determines the USPS transit time only. It does not include the time needed to make your order.



Shipping & Delivery Times

We can guarantee when your order will ship, but we cannot guarantee USPS delivery dates or transit times.

Once your package has been accepted by USPS, the delivery process is outside of our control. Weather, holidays, staffing, transportation delays, and other circumstances may affect USPS delivery times.

If you need an order by a specific date, please allow plenty of time for both production and shipping.



Tracking Information

When your order ships, tracking information will be provided whenever tracking is available for the shipping service selected.

Please allow time for USPS tracking to update after your package has been accepted.



Packages Marked "Delivered"

Once a tracked package has been marked DELIVERED by USPS, String of Jewels is not responsible for replacing or refunding the order.

If USPS tracking shows your package as delivered but you cannot locate it, please follow these steps:

  1. Verify your shipping address. Make sure the package was sent to the correct location.
  2. Contact your local post office. Ask them to check the delivery scan. USPS may be able to determine the GPS location where the package was scanned as delivered.
  3. Check with family members, neighbors, front desk staff, or others at your delivery location. Packages are sometimes accepted by someone else or accidentally delivered nearby.
  4. Check around your property. Look at porches, side doors, garages, mailboxes, parcel lockers, and other areas where the carrier may have left the package.
  5. Contact USPS at (877) 747-6249 and open a service request for your missing package.

In many cases, USPS is able to locate a package after a missing-mail inquiry is opened.



Lost or Delayed Packages

USPS tracking may occasionally stop updating while a package is still in transit. A delayed tracking update does not necessarily mean the package is lost.

If your package appears to be significantly delayed, please contact USPS and open a service request. We are happy to provide any shipping information we have that may assist with your inquiry, but we cannot control or guarantee the outcome of a USPS investigation.



Damaged Packages

Packages damaged during shipping must be reported to String of Jewels within 48 hours of delivery.

Please keep all packaging materials and the damaged item. To report shipping damage, you must provide clear photos showing:

  • The outside of the shipping package
  • The shipping label
  • Any damage to the packaging
  • The packaging materials inside the package
  • The damaged item(s)

Please do not discard the packaging until the issue has been resolved, as USPS may require it for a shipping claim.



SHIPPING ADDRESS POLICY

Please Check Your Address Carefully

It is the buyer's responsibility to provide an accurate and complete shipping address at the time of purchase.

Please carefully review your shipping address before submitting your order, including:

  • Name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State
  • ZIP code

String of Jewels is not responsible for orders shipped to an incorrect or incomplete address provided by the buyer.



Need to Correct Your Address?

If you notice an error in your shipping address after placing your order, please contact us immediately:

Phone: (877) 452-0952
Email: admin@stringofjewels.com

We will do our best to update the address if the order has not yet shipped.

Once an order has shipped, we cannot change, redirect, or reroute the package.



Orders Shipped to an Incorrect Address

We do not offer refunds or free replacements for orders shipped to an incorrect or incomplete address provided by the buyer.

If tracking shows that the package was delivered to the address provided with the order, the order is considered delivered.



Packages Returned to Sender

If a package is returned to us because of an incorrect, incomplete, or undeliverable address, the buyer is responsible for the additional shipping cost to resend the order to the correct address.

We will contact you after the package has been returned to us to arrange payment for reshipping.

Please note that personalized and custom-made items cannot be refunded simply because a package was returned due to an incorrect or undeliverable address.



Refused or Unclaimed Packages

Packages that are refused, not picked up, or otherwise returned to us by USPS are subject to the same return and personalization policies that apply to the original order.

Shipping charges are non-refundable, and additional postage will be required if you would like the package resent.



Orders Over $200

Orders valued at $200 or more may require a signature upon delivery for added protection. Please plan accordingly when selecting your shipping address.





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