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RETURN, EXCHANGE FINAL SALE POLICY

Because many String of Jewels pieces are handmade specifically for you, return eligibility depends on the type of item purchased.



ORDER CHANGES & CANCELLATIONS

Requests to change or cancel an order must be submitted within 48 hours of placing your order.

After the 48-hour period has passed, we cannot guarantee that changes can be made, as your order may already be in production. Once production has begun, changes may not be possible.

Cancellations are not accepted after the 48-hour cancellation period, and refunds will not be issued for cancellation requests made after this period.

Please carefully review all personalization, spelling, dates, sizing, font choices, images, quantities, and other selections before submitting your order.

If you notice an error or need to request a change, please contact String of Jewels as soon as possible. Submitting a change request does not guarantee that the requested change can be made once the 48-hour period has passed.



PERSONALIZED ITEMS

Personalized items include any piece that is hand stamped or engraved with custom text, names, dates, numbers, images, symbols, or other customer-requested personalization or alterations.

All personalized items are FINAL SALE and cannot be returned or exchanged unless an error was made by String of Jewels.

Please carefully review all personalization and selections before placing your order, including:

  • Spelling
  • Dates and numbers
  • Punctuation
  • Text placement
  • Font selections
  • Images or symbols
  • Finish and texture selections
  • Sizing information

Items created according to the information and selections submitted with your order are not eligible for a refund, exchange, or free remake due to a customer-provided error, incorrect selection, or change of mind.

If we make an error and your finished piece does not match the information submitted with your order, please contact us within 7 days of delivery so we can make it right.



CUSTOM-SIZED ITEMS

Any cuff, bracelet, or ring that is cut or sized specifically for you is considered a custom-sized item. These pieces are made to order and are not kept in inventory.

All custom-sized items are FINAL SALE and cannot be returned or exchanged.

Please measure carefully before ordering. Providing an incorrect wrist, bracelet, or ring size does not qualify as a seller error.

If you are unsure about sizing, please contact us before ordering. For rings, we strongly recommend having your finger professionally sized by a jeweler and taking the width of the ring into consideration.

Some cuffs that are too large may be able to be shortened for an alteration fee. Please contact us to determine whether your particular piece can be resized.

The customer is responsible for selecting the correct size and following the measuring instructions provided on the product page.



HANDMADE VARIATIONS

Our jewelry is handcrafted, and many pieces are individually hand stamped rather than machine engraved.

Slight variations in letter or image placement, spacing, alignment, stamping depth, texture, oxidation, and finish are normal characteristics of handmade jewelry and are not considered defects.

Product photographs are intended to represent each item as accurately as possible. However, metal color, tone, texture, finish, and other visual characteristics may vary slightly due to lighting, photography, screen settings, material variation, and the handmade nature of the item.



DAMAGE, BREAKAGE & NORMAL WEAR

Jewelry is subject to normal wear over time. Scratches, dents, finish changes, tarnish, oxidation, fading of darkened lettering, and other changes that occur through normal use are not considered manufacturing defects.

Cuff bracelets should only be adjusted ONCE when you initially receive them. After the cuff has been adjusted to fit your wrist, it should be rolled on and off from the side of the wrist rather than repeatedly bent open and closed.

Repeatedly bending, opening, or closing a cuff weakens the metal and can eventually cause it to crack or break. Damage or breakage caused by repeated bending, improper handling, impact, misuse, or normal wear is not considered a manufacturing defect and does not qualify for a refund, replacement, or free remake.

String of Jewels is not responsible for jewelry that is damaged, broken, scratched, bent, altered, or otherwise changed after delivery due to wear, accident, improper care, or misuse.



METAL PATINA, TARNISH & SKIN DISCOLORATION

Metals such as sterling silver, copper, brass, bronze, and similar alloys naturally react to air, moisture, body chemistry, lotions, soaps, salt water, chemicals, and other environmental conditions.

Depending on the metal and the wearer, jewelry may tarnish, oxidize, darken, or develop a patina. Certain metals may also temporarily discolor the skin.

These are natural characteristics of the metal and are not considered defects and do not qualify an item for a refund or replacement.



MEDICAL ALERT CUFFS

By purchasing medical alert jewelry from String of Jewels, you acknowledge and agree that:

  1. Accuracy of Information: The buyer and/or wearer is responsible for providing accurate, complete, and current medical and emergency information. String of Jewels is not responsible for errors or omissions in information submitted by the customer.
  2. Inspection & Maintenance: The buyer and/or wearer is responsible for regularly inspecting the jewelry for wear, damage, and legibility and for replacing the item when necessary.
  3. Use of Medical Alert Jewelry: Medical alert jewelry is not a medical device and is not a substitute for professional medical advice, diagnosis, treatment, or other appropriate medical identification or emergency procedures.
  4. Reliance on Information: String of Jewels cannot guarantee that medical personnel, emergency responders, or other individuals will see, read, interpret, or rely upon the information displayed on the jewelry.

By purchasing medical alert jewelry from String of Jewels, you acknowledge that you have read and agree to this Medical Alert Jewelry Disclaimer.



ALL OTHER ITEMS

Non-personalized, non-custom-sized items may be returned if they are:

  • Unworn
  • Unused
  • Undamaged
  • In their original, new condition

Please contact us within 7 days of delivery to request a return.

The returned item must be received by String of Jewels within 21 days of the original delivery date.

Items showing signs of wear, use, damage, alteration, or improper handling are not eligible for a refund.

If an item is returned and does not meet the return requirements, a refund will not be issued. If you would like the item shipped back to you, you will be responsible for the additional shipping cost.



RETURN INSTRUCTIONS

Before returning an eligible item, please contact us for return instructions:

Email: questions@stringofjewels.com
Phone: (877) 452-0952

Please do not return an item without contacting us first.

Customers are responsible for all return shipping costs. String of Jewels does not provide prepaid return shipping labels.

We recommend using a trackable shipping method. String of Jewels is not responsible for return packages that are lost or damaged in transit.



REFUNDS

Once an eligible return is received and inspected, the refund will be issued to the original payment method used for the purchase.

Original shipping charges, return shipping charges, upgraded shipping charges, and production rush fees are non-refundable.

Please contact us before ordering if you have any questions about personalization, sizing, materials, or return eligibility. We're happy to help you choose the correct options before your piece is made.



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