Store Policy

Customer service is our store policyStore Policies

Delivery

TIME TO MAKE YOUR ITEM:

All of my leather cuffs, bangles and hand sculpted pendants are made to order and custom, so depending on the amount of items I have to create, it may take up to 2 weeks for me to get your order in the mail.

Most of the time I will be able to send your item(s) out sooner, but it is important to plan ahead if you are intending to give the cuff as a gift. See below for current production times.

CURRENT PRODUCTION TIME is 1-2 WEEKS PRIOR to SHIPPING

LEATHER CUFFS: The leather cuffs that I use are handmade and hand dyed. Variations of color will sometimes occur from piece to piece as well within the cuff itself. The blue and red cuffs are especially susceptible to color differences.

WHAT HAND STAMPED MEANS: I personally hand stamp my pieces. Each letter, number and symbol is created using individual letter stamping tools. Variations in spacing and letter/number alignment may occur. These differences should not been seen as defects, but rather adding to the charm and uniqueness of each piece.

Support Methods

E-Mail: customerservice@stringofjewels.com
Toll Free: 877-452-0952
Mail: String Of Jewels
P.O. Box 81
Freeland, MD 21053

How We Do Business

Returns

***Returns are accepted within 30 days of the shipping date.

RETURN POLICY

All Personalized / Custom items are a final sale and cannot be returned or exchanged.

All other pieces can be exchanged for another selection or a returned for a refund. Refunds will be issued to the credit card or Pay Pal account used for the purchase. Shipping fees are non-refundable.

The item must be unused and in its original condition . Repack the gift in its original packaging (if possible) with a copy of the packing slip OR the last 4 digits of the order number and your Name and Address. Then follow these simple steps:

1) Please contact me to let me know you are returning your item. You can e-mail me at tracy@stringofjewels.com or call (877) 452-0952

2) It's always nice to know why an item is being returned. Your feedback is greatly appreciated. It helps me grow as a company and provide better service to my customers. If you have time please just send a note along with the item you are returning to let me know why it is being returned.

3) Returns should be shipped to:

  • String Of Jewels
  • c/o Tracy Cormell
  • PO Box 81 Freeland, MD 21053

    Personalized custom hand stamped jewelry is non-refundable. If there is an error on my part in spelling or style then I will refund your money or replace it with a new one.

    For your security, please return your gift with an insured courier (e.g. USPS Parcel Post, FedEx, UPS,) and retain your receipt. String Of Jewels is not responsible for items damaged or lost in transit.

    If you are returning a gift because it is damaged, defective or not the correct product, please contact me and I will provide a prepaid USPS return label.

    Feel free to contact me with any questions..