RETURN POLICY
***Returns are accepted within 21 days of the shipping date.
RETURN POLICY:Personalized items may NOT be returned or exchanged. They are a final sale.
Unless there is a mistake on my part, All PERSONALIZED items are a final sale and cannot be returned or exchanged. PLEASE MEASURE CAREFULLY, CHECK YOUR TEXT FOR SPELLING and/or GRAMMAR MISTAKES.
Feel free to contact me with any questions regarding to size. If you are ordering rings you may want to get your finger sized by a jeweler, factoring in the width of the ring(s), before purchasing.
PERSONALIZED ITEMS include any piece that is hand stamped or engraved with custom text, dates, images or any alterations made to an existing bracelet, necklace or ring. Any piece where custom text and/or images have been added are considered a final sale item and cannot be returned or exchanged.
CUSTOM ITEMS include any cuff, bracelet or ring (That is NOT personalized / hand stamped) that has been cut and sized for an individual. All my CUSTOM pieces are made to order. I do not keep inventory. Returned items will be recycled, but they cannot be resold.
If you have purchased a custom cuff, bangle or ring, that has NOT BEEN PERSONALIZED, and would like to RETURN it or EXCHANGE it for a different metal or style there is a 30% restocking fee . Thank you for understanding.
RESIZING FEES:
RINGS:
Gemstone Rings: Due to the risk of damaging the stone with the heat from the soldering process, rings with gemstones cannot be resized.
Name Rings can be sized DOWN a Maximum of 1- 1.5 ring sizes OR sized UP a Maximum of 1 ring size.
There is a $10.00 resizing fee for one ring or $15.00 for a set of rings.
Wide Band Rings cannot be resized .
CLICK HERE To Resize your Ring
BANGLES: Bangles are bracelets that do not have an opening and are worn by sliding the entire bracelet over your hand. They can only be SIZED DOWN.There is a $10 fee for one bangle or a $20 fee for a set.
COPPER, BRASS, SILVER CUFF BRACELETS: Cuff bracelets have the opening for sliding off and on your wrist. Cuff bracelets can only be made smaller if text placement allows. There is a $5.00 fee to resize one cuff or $10.00 fee for a set of cuffs
CLICK HERE To Resize your Copper, Silver OR Brass Cuff
LEATHER CUFFS: Leather cuffs can only be sized down. There is a $5.00 fee to resize each leather cuff.CLICK HERE To Resize your Leather Cuff
All shipping fees are the responsibility of the buyer.RETURN DIRECTIONS:
All other pieces can be exchanged for another selection or returned for a refund. Refunds will be issued to the credit card or Pay Pal account used for the purchase.
Shipping fees and "rush" fees are non-refundable.
The item(s) must be unworn and in its/their original (new) condition. Repack the gift in its original packaging (if possible) with a copy of the packing slip OR your order number AND your Name and Address. Then follow these simple steps:
1)Please contact me within 7 days of receiving your item to let me know you are returning it.
e-mail: at tracy@stringofjewels.com
Phone: (877) 452-0952
2)Returns should be shipped to:
String Of Jewels
c/o Tracy Cormell
PO Box 81
Freeland, MD 21053
Items MUST be returned within 21 after your item ships.
For your security, please return your gift with an insured courier (e.g. USPS Parcel Post, FedEx, UPS,) and retain your receipt. String Of Jewels is not responsible for items damaged or lost in transit.
If you are returning a gift because it is damaged, defective or not the correct product, please contact me and I will provide a prepaid USPS return label.
Feel free to contact me with any questions.
