We want you to love the gift you've received. If for any reason, you would like to exchange or return it, we are happy to replace it with another selection or refund the credit card used for the purchase.
If you have any problems with your order you can call toll free (877)452-0952 or e-mail us at customerservice@stringofjewels.com
If you would like to return something you purchased from us just follow these simple steps:
Repack the gift in its original packaging (if possible) with the packing slip and follow these simple steps:
1) Returns must be made within 30 days of the date of purchase.
2) Contact our customer service department. You can contact us through e-mail at customerservice@stringofjewels.com or at (877) 452-0952
3) Write down the Return Authorization (RA) number given to you by the customer service representative.
4) Include the RA number in the following return shipping address:
String Of Jewels (Return Authorization Number Here)
805 Zenith Drive
Freeland, MD 21053
For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. String Of Jewels is not responsible for items damaged or lost in transit.
If you are returning a gift because it is damaged, defective or not the correct product, String Of Jewels will provide a prepaid USPS return label.
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