Customer Service

Hours:

  • Of course you can order 24/7 via the web
  • My office hours are Monday - Friday 9:00 AM -4:00 PM EST
    If I don't answer the phone I am in my studio working. Leave a message and I will get back to you as soon as possible.

    How To Order:
    On-Line: www.stringofjewels.com
    Call Toll Free: (877) 452-0952
    E-mail: tracy@stringofjewels.com

    Shipping:
    We currently ship to the following countries: United States, Canada, Australia and the UK.

    I personally make most of the items in my shop and many of these pieces are made to order. It may take 6-12 business days before your order is ready to ship.

    If you have any questions about your purchase, please feel free to contact me at tracy@stringofjewels.com

    If for any reason there will be a delay in your shipment, we will contact you as soon as possible. Your credit card will only be billed once your order has been shipped.

    String Of Jewels Privacy Policy
    String Of Jewels.com respects your privacy. We never sell, rent, or give away your name, email, or address to anyone. All information provided is used exclusively by String Of Jewels.com.

    RETURN POLICY

    We want you to love the gift you've received. If, for any reason you are unhappy about your purchase please contact me so we can work together for a solution.

    With the exception of our custom hand stamped jewelry, I am happy to replace your item with another selection or refund the credit card or Pay Pal account used for the purchase.

    The item must be unused and in its original condition . Repack the gift in its original packaging (if possible) with a copy of the packing slip OR the last 4 digits of the order number and your Name and Address. Then follow these simple steps:
    1) Please contact me to let me know you are returning your item. You can e-mail me at tracy@stringofjewels.com or call (877) 452-0952

    2) Itís always nice to know why an item is being returned. Your feedback is greatly appreciated. It helps me grow as a company and provide better service to my customers. If you have time please just send a note along with the item you are returning to let me know why it is being returned.

    3) Returns should be shipped to:
    String Of Jewels
    c/o Tracy Cormell
    PO Box 81
    Freeland, MD 21053

    ***Returns are accepted within 30 days of the original purchase for exchange or refund.***

    Personalized custom hand stamped jewelry is non-refundable.
    If there is an error on my part in spelling or style then I will refund your money or replace it with a new one.

    If you are totally not satisfied with your piece, please contact me and I will be happy to work out other options for you.

    Customer service is my top priority and I do my best to provide quality products.

    For your security, please return your gift with an insured courier (e.g. USPS Parcel Post, FedEx, UPS,) and retain your receipt. String Of Jewels is not responsible for items damaged or lost in transit.

    If you are returning a gift because it is damaged, defective or not the correct product, please contact me and I will provide a prepaid USPS return label.

    Feel free to contact me with any questions.

    FREQUENTLY ASKED QUESTIONS